Refund policy / Returns Terms and Conditions

 

Electricians Plus does not offer returns on any products unless they are deemed to be faulty.

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We will gladly replace an incorrectly ordered part. The returning item must be unopened and in the original packaging. Please be aware that some special buy in items may attract a restocking fee. For more information please contact our Office.

 

Faulty Items

 

If you have a faulty item that you would like refunded, repaired or replaced, please contact our office before returning the item. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. Please contact customer service or the brand directly for warranty periods.

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We aim to have your refund processed within 2-5 business days of receiving your item; however, some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.